play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 9113049379
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to complete the login process. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait for a proper connection. If you still don't receive the OTP after waiting, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active phone number. If the number has changed, please send your updated KYC (Know Your Customer) details to our customer support via email to facilitate the account transfer.
Q4: You are getting blackout and the app is not opening?
To access the updated app, you'll need to uninstall the current version and then download the latest version. Once installed, you can log in and start playing the newly updated app. This process should allow you to take advantage of the latest features and improvements.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for earnings from gaming, not for bonus amounts. This means users can only withdraw money they've earned through gameplay, not as a reward or bonus.
Q2: Is it necessary to do KYC for withdrawal?
Please complete and submit all your KYC (Know Your Customer) details in this app. This includes saving your Aadhaar card, UPI details, and all relevant bank information. A fully filled-out KYC is required for further use of the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process within 30 minutes to 3 hours. However, payment processing may experience delays, potentially taking up to 24 hours to resolve. This delay is an exception to the usual efficient processing time of the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used in gaming activities and cannot be withdrawn by anyone else. Any winnings earned from gaming with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section to see if your withdrawal request is failing. If it is, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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